Houlux Consignment Process

At Houlux, consignment means entrusting us with your luxury item so that we can handle the entire sales process on your behalf in a secure, professional, and fully managed environment. There are no costs or hidden fees for you.

We take care of every step: valuation, authentication, listing, promotion, client communication, and transaction completion. In short, once your item is sold, your payout is transferred directly to your bank account.

1. Contact Us and Receive an Initial Valuation

To begin the process, simply send us photos of your item via WhatsApp at +33 6 99 04 93 02 or through our online form (sell a piece), along with the following information:

• Brand
• Model
• Size
• Color
• General condition
• Year of purchase (if known)
• Availability of the original invoice, box, dust bag, or accessories

Our team will then provide you with a free net valuation based on the current market value of your item.

Negotiation is always possible depending on the item and its sales potential.

2. Consignment Approval

If you are satisfied with the valuation, we will proceed with the consignment process together.

The consignment is confirmed through a consignment contract.

The initial contract period is 3 months, during which the item cannot be withdrawn. After this period, the agreement automatically continues, and you may request the return of your item at any time if it has not yet been sold.

If you would like to receive a copy of the contract in advance for review, please feel free to contact us.

3. Consignment Agreement Setup

To prepare the agreement, we will require the following information:

• Full name
• Email address
• Telephone number
• Full postal address
• Bank details (IBAN and BIC/SWIFT)
• Copy of a valid ID document

⚠️ The bank account details provided must match both the name stated on the agreement and the account holder's name.

4. Shipping Your Item

To ensure the highest level of service and security, we can create a DHL Express shipping label for you at no cost.

To generate the label, we will need:

• Parcel weight
• Parcel dimensions

This solution guarantees fast and highly secure transportation of your item to our showroom in Paris.

5. Reception, Authentication and Listing Preparation

Once your item arrives at our showroom, it will be:

• Carefully inspected
• Authenticated through our double-authentication process (internal authentication and expert Jérôme Lalande, certified by the Paris Court of Appeal)
• Professionally photographed
• Carefully described for listing purposes

Your item is generally published on our website within approximately one week of its arrival.

6. Security and Insurance

Throughout the entire consignment period, your item is:

• Fully insured at its actual market value
• Stored in a secure environment
• Protected by professional security systems

No additional fees apply.

7. Listing and Promotion

Your item is listed both in our showroom and on our website to maximize visibility and encourage a quick sale.

To further increase exposure, we also promote items through our Instagram account, live selling sessions, and our international client network.

Our goal is to showcase your item in the best possible way to maximize its chances of selling.

If the item does not sell within a reasonable timeframe, we may discuss a more attractive pricing strategy together to improve its chances of a faster sale.

No change to your agreed net payout amount will ever be made without your prior approval.

8.1 Product Sold and Your Payout

Once your item has been sold, a member of our team will contact you.

Payment is made via bank transfer directly to the bank account specified in the consignment agreement.

Payout is processed after:

• The legal 14-day return period has expired
• An additional banking processing period of approximately 10 days

In most cases, you can expect to receive your payout approximately 3 weeks after the sale of your item.

8.2. Return of an Unsold Item

If your item has not been sold after the initial 3-month consignment period, you may request its return in accordance with the terms of your consignment agreement.

You have two options:

• Collection from our showroom
You may come and collect your item directly from our Paris showroom, free of charge, during our opening hours.

• Return by DHL Express
If you prefer to have the item shipped back to you, the return shipping costs are payable by the client. The standard DHL Express return shipping fee is €100.

Once we receive your request, our team will arrange the return of your item and confirm the shipping or collection details with you.

BUT If you prefer to continue the consignment, there is no need to take any action: the agreement continues automatically after the initial 3-month period, allowing us to continue presenting and promoting your item to our international clientele.

A Long-Term Partnership

Our relationship does not end with a single sale.

Whenever you have another luxury item you wish to sell, our team will be delighted to provide a new valuation and guide you through the consignment process once again.

Our Commitment

At Houlux, we are committed to providing a service that is:

• Secure
• Transparent
• Premium
• Specialized in ultra-luxury goods

Our mission is to maximize the value of every item while offering a seamless, trustworthy, transparent, and high-end experience for every client.